FAQs & Other Info > Privacy Notice to Patients

Our Privacy Policy  
 
Our practice respects your right to privacy and it has systems and processes in place to ensure it complies with the Australian Privacy Principles. This statement is a brief summary of the practice’s privacy policy. The complete policy is available on request.
 
Our practice A.C Coveney Pty Ltd ABN: 59 006 749 819 trading as Dr Allan Coveney - Orthodontist collects information about you for the purpose of providing health services to you. In addition, personal information such as your name, address and health insurance details are used for the purpose of addressing accounts to you, processing payments, collecting unpaid invoices via an external collection agency and writing to you about our services and any issues affecting your health care. We may collect information about you from third parties providing the collection of that information is necessary to provide you with health care.
 
We may disclose your health information to other health care professionals, or require it from them if, in our judgement, it is necessary in the context of your care. 
 
We may also use parts of your health information for research purposes, in study groups or at seminars. However, in such situations your personal identity will not be disclosed without your consent.
 
If you choose not to provide us with information relevant to your care, we may not be able to provide a service to you, or the service we are asked to provide may not be appropriate for your needs. Importantly, if you do not provide information that may be relevant to your care or that is otherwise requested by us, you could suffer some harm or other adverse outcome.
 
Your medical history, treatment records, x-rays and any other material relevant to your care will be stored by the practice. The practice privacy policy sets out how you can access your records or seek correction of your records. 
 
The practice privacy policy sets out how you may complain about a breach of privacy and how the practice will deal with such a complaint.
 
For practice administration purposes, the practice may rely on service providers located outside Australia. The practice will take reasonable steps to ensure that any offshore transfer complies with its obligations under Australian privacy laws. Whilst our practice takes all reasonable steps to ensure security of your personal information, we cannot guarantee secure transmission of information over the internet.
 
The practice Privacy Officer can be contacted at the practice during business hours by phoning 5023 4307 if you have any concerns or questions about a privacy matter. 
  
Revised & Updated: 08 May, 2014

In accordance with ADA Victoria - Privacy Manual for Dental Practices 2014    Section 4.1.3.1
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